Customerlabs CDP Documentation

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Product Search Tracking

Ecommerce product searches helps users get to the product they want without too much navigation. Tracking product searches can enable marketers optimize content and improve conversions. Set up product search tracking with these simple steps using CustomerLabs CDP.

1.Login to your CustomerLabs account

2. Launch Action Recorder by clicking the camera icon 

3. You will be redirected to your website and Action Recorder panel will open up

4. Click on “Record Action” to start recording 

5. Select the Action Name by clicking on “Custom” (you can name it as “Product search” in this case)

Selecting Action name

6. Change the Action Type to “On click”

Selecting action type

7. Then click on to go to your website

8. Select the search button on your website

Selecting search bar

9. After selecting the button you will be redirected to the Action Recorder panel, click on “Save” and then “Next | Post Action Trigger”

10. In the attribute selection section, select the “search_string” as your attribute

Selecting relevant attributes

11. Now click on to go to your website

12. Select the search box on your website

Selecting search words

13. After selecting the search tab you will be redirected to the Action Recorder panel, click on “Save” and then “Next | Post Action Trigger”

14. You can skip the next step by clicking on “Next | Tracking rule” 

15. Choose the pages that you would like to start tracking for the above defined action and click “Save” and then “Save Action”

Selecting pages to track

16. Awesome! Now you can track what your visitors type on your search bar!

17. If you’re still facing issues, get in touch with our team by clicking on the chat icon on the lower right corner. We can set up all your events for free 🙂

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